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Price Comparison

Clarion Hotel Fifth Avenue
New York City, New York

Hotels.com $159.95
Expedia.com $157.59
FreeHotelGuide $144.00

W New York
New York City, New York

Hotels.com $199.00
FreeHotelGuide $169.08

Hilton Chicago O’Hara Airport Chicago, Illinois

Hotels.com $255.00
FreeHotelGuide $239.00

Mandarin Oriental Hotel
Miami, Florida

Expedia.com $360.00
FreeHotelGuide $219.00

24-Hour Toll Free Hotel Reservations 1-866-765-9565 from the USA and Canada

International Callers :: Dial 972-894-1173 :: Mention "Promo Code 4996" for best rates

Hotel Reservations Center Hours: Open 24 Hours a Day, 7 Days a Week. Customer Service is available Monday through Friday, 9 AM through 5:30 PM, EST


Customer Support

Customer Service

      Travel Reservations Center

General Questions

Cancelling A Reservation

Privacy & Security

General Questions:

How do I find a hotel?
The reservation process could not be simpler. Enter the desired city, travel dates, number of guest and click "SEARCH". Our reservations engine will then go out and find the most accurate results based on your search criteria. Once you have found a hotel and rate you are happy with you will then need to go to our "Secure Reservation" form and fill out the appropriate information. Once you have filled our your personal information our system will then go out and attempt to confirm your reservation. The whole process is quite simple. Once confirmed, you will see a screen with all your reservation details as well as receive an email with your reservation details.

What are "Special Internet Rates"?
"Special Internet Rates" are rates that Freehotelguide.com has negotiated with the hotels in an attempt to provide you the customer with the lowest possible rates for that hotel.

What is a pre-paid hotel reservation?
Pre-paid hotel reservations allow the hotels to extend their lowest possible rates, up to 50% off the hotel retail price. Your entire reservation is charged to your credit card at the time of booking. All you have to do is show up at the hotel and enjoy your stay.

Why should I book a pre-pay reservation?
Ease of use. Since your reservation is already paid for at the time of booking all you have to do is show up and enjoy your stay. Another reason is No Rate Increase. Pre-payment insures that your nightly rate is "locked" in and will not change.

Do you offer other discounted rates besides "Special Internet Rates"?
Yes, we also offer rates that are discounted such as Government Rates, Corporate Rates, AAA rates, etc.

What other fees or taxes may be charged when I book a room?
Various hotel rooms are subject to taxes, extra person charges, extra bed charges, service charges etc. Please review the "Reservation Information and Rate Rules" before booking your reservation. Any applicable fees and Taxes will be found there.

What payment methods does Freehotelguide.com accept?
MasterCard, Visa, American Express, and Discover. Each hotel may add or subtract from this list, however, most major credit cards are accepted at most properties. You will find the list of accepted credit cards for the Hotel you are interested in booking upon filling out your personal information.

Is the room rate per person or per night?
Each rate is different, however, in most cases the rate is PER NIGHT unless otherwise indicated.

Can I make a reservation over the phone?
Freehotelguide.com developed this website to provide customers with a QUICK and SECURE way to make reservations online. However, we understand that you may have additional questions/concerns that require human intervention. Please feel free to call our "Live Reservations Agents" 24 hours a day 7 days a week at 1-800-359-6255.

Do I need to submit personal information to Freehotelguide.com?
You may browse our site without having to submit any personal information. However, upon booking a reservation you will be required to submit expected information such as credit card details, address and other personal information. Your credit card IS NOT saved giving you additional peace of mind when submitting your credit card details.

Can I book more than one hotel room at a time?
In most cases this is perfectly acceptable. Most hotels allow more than one room at a time to be booked, simply select the number of rooms you are seeking when performing your initial search.

Do my Freehotelguide.com bookings earn credit with hotel loyalty programs?
We have provided the necessary field for you to enter your information when you make your booking. Not all Hotels accept these programs and in most cases are hotel chain specific.

How do I retrieve my room reservation after it is made?
Go to Manage Bookings to review an existing hotel reservation made through the online reservation system, enter your name and the confirmation number and click the "Retrieve Reservation" button.

Can I use special coupons from the hotel?
At this time there is no method of submitting coupons while making an online reservation.

Cancelling A Reservation

What if I need to cancel my reservation?
Go to Manage Bookings to review an existing hotel reservation made through the online reservation system, enter your name and the confirmation number and click the "Retrieve Reservation" button.After reviewing the reservation, you have the option to cancel the reservation or exit without making any changes. At present, most reservations cannot be modified online.

How do I change my dates of stay?
Currently we are NOT able to modify reservations that have been made online. However, there is a solution. Rebook your reservations with the correct dates and then cancel your reservation with the incorrect dates.

Privacy & Security

Will Freehotelguide.com sell my personal information?
Absolutely not! All information submitted through our website is kept confidential and secure.

How can I be sure my credit card information is safe?
We have taken every possible step to insure that both your personal information and credit card information is transmitted securely to the hotel. We currently utilize 128-Bit SSL encryption technology, which is the industry standard so that you can make your online reservation with confidence.

Do you store my credit card information?
NO! We do not keep on record credit card details. We do however store other personal information such as Name, Email Address, Address, etc.