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Price Comparison

Clarion Hotel Fifth Avenue
New York City, New York

Hotels.com $159.95
Expedia.com $157.59
FreeHotelGuide $144.00

W New York
New York City, New York

Hotels.com $199.00
FreeHotelGuide $169.08

Hilton Chicago O’Hara Airport Chicago, Illinois

Hotels.com $255.00
FreeHotelGuide $239.00

Mandarin Oriental Hotel
Miami, Florida

Expedia.com $360.00
FreeHotelGuide $219.00

24-Hour Toll Free Hotel Reservations 1-866-765-9565 from the USA and Canada

International Callers :: Dial 972-894-1173 :: Mention "Promo Code 4996" for best rates

Hotel Reservations Center Hours: Open 24 Hours a Day, 7 Days a Week. Customer Service is available Monday through Friday, 9 AM through 5:30 PM, EST


Help - Hotel Reservations

Making an Online Reservation

General Information

Freehotelguide.com offers interactive, real-time access to room and rate availability, enabling you to book the best rates instantaneously through the Internet. You are able to retrieve rates directly from our central reservation system, and see them on your screen within seconds.

Clicking on the reservations hypertext phrase or word on any hotel property page will take you directly to the page to check that hotel's availability and rates. To view and/or cancel a reservation, click on the link to Review or Cancel a Reservation.

You must be using Microsoft Internet Explorer, Netscape or another Web browser that uses the same security scheme as Netscape. Using an incompatible Web browser will result in an error message from our secure Netscape booking server. This is designed to protect you since everything you enter will be secure -- credit card, name, dates, etc.

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Check Hotel Availability and Rates

To check availability and rates, click on the "Check Instantly Rates and Availability" button on a hotel's information page or the "Check Rates" link on the search results list.

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Make a Hotel Reservation

Once the hotel returns the rates available for the time period you have requested, you may scroll and review the rates and their descriptions. In order to make a reservation, click on the "Select Rate" button next to the desired rate.

The Booking Request Form will display once you have selected a rate. You must have a secure Internet browser (Ex: Netscape or Microsoft Internet Explorer) in order to proceed any further in making a hotel reservation.

The Booking Request Fields are (all fields are mandatory unless noted below):

Once the form is complete, click on the "Send Form" button. Either a single reservation or a list of reservations that meet the search criteria will display. If you wish to cancel a reservation, click on the "Cancel This Reservation" link. The reservation cancellation request will be transmitted to the hotel for immediate processing. A reply is normally received within 7 seconds. Also, a confirmation of your canceled reservation will be sent to your email address. If you wish to re-send a reservation confirmation to the original email address, click on the "Send Details via e-mail" link. If you do not wish to cancel the reservation, simply select an item from the jump bar, or use your browser's page back function to return to a previous page, or exit your web browser.

If your reservation has been confirmed, a notification will be displayed on your screen, and a copy sent to your Email address.

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Review/Cancel a Reservation

To review or cancel an existing hotel reservation booked on the Internet, click on the "Review/Cancel a Reservation" link on the jumpbar. The "Review or Cancel Hotel Reservations" form will appear. The first step is to retrieve a reservation.

Once the form is complete, click on the "Send Form" button. The reservation that meet the search criteria will display. If you wish to cancel a reservation, click on the "Cancel This Reservation" link. The reservation cancellation request will be transmitted to the hotel for immediate processing. A reply is normally received within 7 seconds. Also, a confirmation of your canceled reservation will be sent to your email address. If you do not wish to cancel the reservation, simply select an item from the jump bar, or use your browser's page back function to return to a previous page, or exit your web browser.

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Security Information and Guidelines

Due to the openness and accessibility of the Internet, guidelines have been established on the number and type of transactions an individual may attempt. These guidelines are listed below:

  1. One Booking per Credit Card per Hotel per Day.
    This means that a customer may confirm one booking per credit card per hotel per day. Reservations may be made at different hotels on the same day using the same credit card.

  2. Email Information
    Sensitive information such as Credit Card Numbers and Expiration Dates will not be sent through the Email system. All sensitive information will be encrypted utilizing your browser's secured functions.

  3. Security
    All reservations and forms used to retrieve reservations send information in an encrypted format.

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Multiple Room Reservations

For the safety of the hotels, the online reservation system only allows one reservation (for up to 4 rooms) per hotel per credit card per day. To make more than one reservation at a hotel in a single day please contact our Travel Reservations Center and speak to a reservationist who can make all the reservations for you.

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Customer Service

Travel Reservations Center

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